JM-Laboratories defines critical values as any test result that may require rapid clinical attention to avert significant patient morbidity or mortality. Critical values are defined by the medical director of each technical section. Prompt verbal notification is provided to clients for results that are JMLAB-defined critical values and require the immediate attention of a clinician.
Alert values refer to any result that is not a critical value but that requires timely intervention (e.g., therapeutic drug monitoring, public health, infection control indication).
Lists of Critical and Alert Values
Verbal Test Results Notification
In compliance with HIPAA, test results are communicated verbally only to a member of the healthcare team responsible for the patient and authorized to take patient results. For authentication, client contacts are asked for:
- Their full name (first and last)
- Their department
- Their position or title
In addition to the critical test result(s), and any accompanying information, the following information is provided by JMLAB:
- Patient name, spelled out
- JMLAB medical record number and client ID number
- Full test name
- Date and time of collection
The client contact receiving the verbal information is asked to:
- Read back the test results
- Read any other information provided
- Correctly spell the patient’s full name
Test results and protected health information (PHI) are not left on voicemail. All verbal critical value notifications are documented, and records are stored by JMLAB. A monthly Critical Call Log Report is available to clients through JMLAB Connect™.